Roku incorporates cutting edge, sate of the art technology in its devices: no doubt in that. But claiming it as 100% error-free is something that is both exaggerating and invalid, as everything produced by humans is supposed to have a minimum space for error. In this blog we will explore one of the worst problems that you could ever encounter- Roku keeps losing connection. This intermittent loss of data can be more frustrating than a deadline, as a customer.
First of all, we have to understand that Roku depends on millions of computers and devices that are run by trillions of codes. All these aspects are to be in sync for 365 days in a year, 24 hours per day. With an expert specialist’s panel, Roku achieves this daily, pushing close to the ideal state every day. So whenever you encounter a problem with Roku device like the intermittent loss of data, try narrowing it down to the minimum possibilities.
The following are the 3 possible reasons that can affect your streaming with Roku.
- Faulty Television.
- Inadequate internet connection.
- Faulty streaming device.
Whatever could be the Roku keeps losing connection problems, it finally comes down to these factors.
You are more likely to spot out a faulty television, most of the time. Apart from “most of the time”, the Television could be working fine but the ports might not. This can lead to the ineffective working of the devices that you connect through the port.
It is suggested to check the ports and cables of and from the TV periodically to ensure proper working of the device.
It is better to contact your TV manufacturer if the problem repeats too often.
Inadequate internet connection
This here could most probably the root cause of all your Roku problems. We all know that Roku completely depends upon the internet connection. It is useless without an internet connection. So it is necessary to check whether your Roku device is receiving proper internet connection or not.
If you explore the “Settings” tab on your Roku home screen, you will find a division called “Network”, click on that. Here, you will be able to see the strength of your internet connection your device is receiving. This is indicated by excellent, good, fair or poor. This is the first place you might want to check when there is any problem with the streaming.
Roku requires high internet speed for proper streaming. So if your internet speed is not enough, there will be obvious buffering when streaming. Upgrade your internet plan if it is anywhere less than 12mbps, but the speed you require depends upon the number of devices connected to the internet.
Faulty streaming device
This is something very rare, but you should consider the possibility of your streaming device being the criminal if you have a proper internet connection and a television. Roku being faulty straight out of the box is next to impossible, but if you ever find one, do contact the product provider as soon as possible.
If your Roku is damaged because of any other external factors like water spilling or physical damage, then check if it comes under the warranty guide. If so, claim for the warranty, if not; consider changing to a new Roku device.
Also if the streaming device is enclosed or inside a shelf then there might be a chance that your device is not receiving a proper reception.
Apart from the faulty devices, Roku works if the connection is stable and adequate.
These are the following ways in which you can increase the quality of your connection.
- Fix the modem/router’s placement
The signal from the device should be received equally by all your devices. If not, there will be staggering in the services. The position of the router should be optimum enough that it can receive and emit sufficient signal without any loss.
- Fix the Roku’s placement
The Roku device should be as close as possible to the router so that it stays within the range and receives a good signal. There should not be any obstacles like concrete walls, radio waves emitting devices, etc. between the router and Roku.
- Change your router
If you have got an old router that is so outdated, then you might wanna consider changing to a new router/modem. Multiple bandwidths of routers are available, this means you should consider getting yourself with a newer one.
- Check the signal
Check if any other devices are connected to your wireless network. This can significantly reduce the speed of the internet. Make sure you have a strong password to login to your wireless network.
- Contact your ISP
If all these steps go in vain and there is a problem in your internet connection, then contact your internet service provider to troubleshoot your service.
If you have tried all these steps and still your Roku keeps losing connection, do not hesitate to contact our technical support team for detailed assistance.
This blog is a must-read if you are clueless about why your Roku keeps losing connection. Visit Roku activation code